Service Level Agreement
Effective: September 2, 2025
1. Introduction
This Service Level Agreement (SLA) describes the service commitments of SoDigify Ltd.
2. Services Covered
- Web Development
- Digital Marketing
- Support & Maintenance
3. Service Availability
We aim to provide 99.9% uptime for all hosted services.
4. Support
Support is available via email and chat during business hours, Monday to Friday.
5. Reporting & Escalation
Issues should be reported via our support portal. Escalations follow our internal process.
6. Responsibilities
- Client must provide timely information.
- SoDigify Ltd will maintain service quality.
7. Review & Revisions
This SLA may be revised periodically; clients will be notified of changes.