Service Policy

Effective: September 2, 2025

Refund Policy

All of SoDigify’s services are offered on a prepaid or subscription basis and are non-refundable. Once a service is purchased, we begin account setup and fulfillment immediately, which may involve software fees and labor costs. Because of this, all sales are final. SoDigify may suspend, modify, or terminate access to our platform at any time without refund if we determine that our Terms of Service have been violated. Accounts terminated for policy violations will not receive credits or partial refunds.

Cancellation Policy

You may cancel your subscription(s) at any time by logging into your account and following the cancellation instructions, or by contacting SoDigify at [support email]. Only the account owner or an authorized representative may submit cancellation requests.

  • Simply stopping use of the platform does not count as cancellation. Charges will continue until a proper cancellation request is submitted.
  • Cancellations take effect at the end of the current billing cycle, and you are responsible for all charges up to that point.
  • Requests submitted after a payment has been processed will only prevent future recurring charges. We do not provide prorated or partial month refunds.
  • Once a cancellation is finalized, no future charges will occur, services will stop, associated data will be removed, and access to the canceled subscription will end.

Media Buying Services (Facebook & Google Ads)

Subscription fees apply regardless of whether campaigns are active or paused. Stopping or pausing campaigns does not pause subscription billing. Similarly, if an ad spend payment method (such as a credit card on Facebook/Google) fails, this does not affect subscription billing. To stop subscription charges, a formal cancellation request must be submitted at least 7 days before the next billing date. SoDigify provides ad management only in English.

SEO Services

For SEO work to be completed, the client’s website must:

  • Be managed using a CMS (such as WordPress, Wix, Drupal, GoDaddy Website Builder, or SoDigify’s own platform).
  • Provide full administrator access so our team can make required backend changes.

SoDigify does not provide SEO for custom-coded sites requiring direct edits through FTP or cPanel. Our team must be permitted to implement SEO work directly without pre-approval. Monthly reports will summarize completed work, and feedback can be provided at that time for adjustments. We do not provide work to be implemented externally.

Results Disclaimer

Marketing results can vary and are not guaranteed. Performance depends on multiple factors such as industry, target audience, budget, and region. While SoDigify works to achieve positive outcomes, outcomes may differ from expectations. Purchasing our services means you understand and accept the inherent risks of marketing. Dissatisfaction with results does not qualify for refunds or credits.

Billing & Payment

  • Billing Dates: Your subscription renews on the same calendar date each month as the initial purchase. Billing dates cannot be changed.
  • Declined Payments: If a payment fails, you must update your payment details immediately. A short grace period of up to 5 business days may be granted, after which unpaid subscriptions will be treated as canceled.
  • Chargebacks: Each chargeback incurs a $50 fee. Any unpaid balances must be settled before services resume. Repeated or unresolved chargebacks will result in permanent suspension of your SoDigify account.
  • Disputes: All disputes carry a $50 fee and may result in legal action. By using SoDigify’s services, you agree that disputes will be governed under the laws of the State of [Your State, e.g., the United Kingdom] and will not be initiated in other jurisdictions. Clients with unresolved disputes may be permanently banned from SoDigify’s platform.